Thomann Reviews

Competitive pricing with transparent inclusion of VAT and handling fees, ensuring no hidden costs.

Wide product range covering guitars, drums, keyboards, studio equipment, and more.

Free shipping on orders over £149.

30-day money-back guarantee and a 3-year warranty on products for added buyer protection.

Fast delivery and generally reliable service for most customers.

Excellent customer service, with quick response to returns and issues in many cases.

Availability issues, especially for mid-to-high-end instruments; some products are frequently listed with long waiting times or quickly marked as sold out.

Returns process can be cumbersome, particularly for larger items; reliance on third-party drop-off points may complicate the experience in some regions (e.g., UK).

Potential additional costs due to exchange rates when paying in a different currency (e.g., debit card transactions), or import fees/tariffs depending on the destination country post-Brexit or outside the EU.

Some customers report impersonal or automated responses during support interactions, which can be frustrating if problems arise beyond standard procedures.